Privacy Policy


When you visit our site, as part of the service, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our site, new products and other updates.


How do you get my consent?

When you provide us with personal information to complete a request, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


What are cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website and can be used to store, collect and track your movements on the website, which websites you came from or which websites you will visit next.

Why do we use cookies?

1BIKES cookies have four different functions:

(i) Necessary cookies, i.e. cookies that are essential to the administration, use or operation of the website. One of the functions of these cookies is to allow us to identify members and ensure that they can access password protected pages of this website.

(ii) Performance cookies, i.e. cookies that allow 1BIKES to monitor how visitors use the website, which websites come from or will visit and the performance of the website, such as Google Analytics. 1BIKES uses this information as a tool to improve the functionality of the website, enhance the user experience, correct any problems and develop our information for businesses and customers.

(iii) Functionality cookies, i.e. cookies that allow the website to remember choices you make (such as username, language or region) and provide you with more personalised enhancements to the website.

(iv) Behavioral advertising cookies, i.e. cookies that allow 1BIKES to promote our products and services and provide you with interest-based services on this website and third-party websites. Some of these cookies are linked to services provided by third parties to confirm that you have visited this website. Such cookies may also link to social networks such as Facebook or provide advertising agencies with information about your visit so that they can provide you with advertisements of 1BIKES products and services that may be of interest to you.

What are the types of cookies?

There are two types of cookies: (i) persistent cookies, which are stored on your computer for a fixed period of time and (ii) session cookies, which are only stored on your device during your visit to the website. Session cookies disappear when you close your browser.

Permanent cookies are used to store your personalisation settings and choices you make on the website. Based on your previous visits to this website, 1BIKES uses persistent cookies to provide you with a smooth website browsing experience.

Session cookies are used to keep the member’s account login status on the website’s member portal and store member account data, so the information entered by the member will be saved until the next login. 1BIKES uses session cookies to enable your login service on our member portal and to store information related to your member account.

How can I change my preferences?

If you do not want cookies to save your personal settings, you can use your browser’s security settings menu and select automatic blocking. You can also choose another setting option where you will get a question every time a website requests to store a cookie. You can clear cookies previously stored on your computer through your browser. For more information, please open your browser’s Help or “Guide” information site.

However, if you choose to block cookies, it may weaken or reduce some functions of the website, 1BIKES cannot guarantee that you will be able to obtain all the services provided by the website, and some parts of the website may not function properly.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently.

Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you the changes by contacting the email provided in your account, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

You agree to provide current, complete and accurate account information and agree to promptly update your account information, so that we can contact you as needed.

If our site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at